Shipping & Returns
In order to offer you a wider choice of products, we have pooled our stocks with our shops. If a piece is in one of our shops, the delivery time may be a little longer as we have to collect it to complete your order.
RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE
All items in the collection can be exchanged or refunded. The exchange request by the user must be made by email to email@example.com within fourteen working days from the date of receipt or collection of the package. Once the return has been accepted, the customer will receive an agreement by e-mail, and must then return the products in perfect condition, with their label and in their original packaging, accompanied by the invoice and the return acceptance e-mail.
For foreign countries, the customer must specify to the customs services that it is a "return for non-conformity".
It is up to the user to keep all proof of this return and its date. The customer is responsible for the return shipping costs.
In the case of an exchange, the customer will not be charged for the new delivery costs.
The exchange will either be in the form of a credit note to be deducted from a future purchase (it cannot be used for the purchase of an item of a lower value), or by a refund within 10 working days of receipt of the parcel.
SHIPPING COSTS AND DELIVERY
Shipping costs are at the user's expense and depend on the country of delivery and/or the weight sent. They will be specified to the customer when the order is confirmed.
The ordered products will be delivered to the address indicated by the user anywhere in the world.
EMILE ET IDA reserves the right to choose the carrier and guarantees the proper delivery of the products. The risks of transport are the responsibility of the customer, as from the exit of the product from the warehouse.
Orders are processed within three working days of receipt. Delivery times start from this date. Except in cases of force majeure, they will be, within the limits of available stocks and as far as possible, 72 hours for France and 4 to 8 working days for foreign countries depending on the destination.
To offer you a wider choice of products, we have pooled our stocks with our shops. If a piece is in one of our shops, the delivery time may be a little longer as we have to collect it to complete your order.
Delivery times may be longer during sales, end of series, sales and/or promotions.
Also note that the delivery times for international deliveries are longer, especially for packages to the United States. Indeed, packages may arrive with an additional delay because they must pass through customs and may therefore be delayed.
Deliveries are made for France in Colissimo & for the international in COLISSIMO followed. EMILE ET IDA does not deliver to post office boxes. The parcel is given against signature to the addressee (except exceptional period COVID-19).
In case of absence, a notice of pending is left in the mailbox of the recipient. The addressee has 15 days to come and collect it at the post office.
At any time you can track your parcel on the La Poste and TNT websites
All items in the collection are eligible for a refund. The refund request is made through the return form to download here) and to enclose with your return. The document is not directly included in the packages for ecological reasons.
Returns can be made within 30 working days from the date of receipt or collection of the package.
The return costs are at the customer's expense and must be sent to the following address
DRNMODE – EMILE ET IDA
10 rue des Jeûneurs
Fond de cour à droite
The products must be returned in perfect condition, with their label and in their original packaging, accompanied by the duly completed return form.
Deadlines and prices are currently as follows and are subject to change.
For any delivery outside the European Union, including the United Kingdom, additional customs fees and taxes may be applied and are at the customer's charge.
For the click & collect, withdrawals and returns are free in Emile et ida's stores, without minimum purchase.
For orders delivered in Metropolitan France and above 100 € shipping is free and 250 € for international.
In case of delay, the responsibility of EMILE ET IDA could not be committed and this, for any reason whatsoever. Therefore, no request for compensation, of any kind whatsoever, can be claimed by the user to EMILE ET IDA.