General terms and conditions of sale
PREAMBLE
The present conditions are concluded between, on the one hand, the company DRNMODE, whose trade name is EMILE ET IDA, hereinafter referred to as EMILE ET IDA and, on the other hand, the persons wishing to make a purchase via the website of EMILE ET IDA (www.emileetida.com), hereinafter referred to as "the user". These conditions concern exclusively natural persons who are not merchants. Any order requires and implies the irrevocable acceptance of the GTC of EMILE ET IDA. The parties agree that their relations will be governed exclusively by the present contract, to the exclusion of any condition previously available on the Site. If a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France. By ordering an item on the Site, the Customer declares and acknowledges that he/she has read, understood and accepted these general terms and conditions of sale.
The GTC are subject to change, the GTC applicable to each sale being those in force on the site www.emileetida.com on the date of registration of the order by the Internet user.
Customer : Refers to the Internet user who contracts online with EMILE ET IDA on a personal and non-professional basis in order to purchase one or more products marketed online by EMILE ET IDA on the Site.
EMILE ET IDA : Refers to the company DRNMODE exercising the EMILE ET IDA brand - share capital €61,000 - head office 10 rue des Jeuneurs 75002 Paris France - identification number RCS Versailles 503 090 508 - VAT number FR 36503090508 - represented by its manager Emile Papiernik, which publishes the distance selling service (the "Service") offered on the Site.
General terms and conditions of sale : Refers to the present conditions of access to the Site and the conditions of the Service offered online by EMILE ET IDA. The GTC are permanently accessible online on the Site and on the Customer's Account.
Service : Refers to the distance selling service offered online by EMILE ET IDA on the Site and reserved for consumer Internet users, acting in an individual and non-professional capacity.
Visitors : Refers to the natural person who visits the Site and who is not a Customer. As a Visitor, you undertake not to reproduce any of the elements of the Site. Any contrary use of all or part of the Site or of any of its elements would constitute an infringement likely to lead to civil and/or criminal proceedings against you, in accordance with articles L.335-2, L.335-3 and L.343-1.
1. OBJECT
The present conditions aim to define the terms of sale between EMILE ET IDA and the user, from the order to the services, through the payment and the delivery. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties.
2. ORDER
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and the guarantees mentioned below.
EMILE ET IDA undertakes to honour the orders received on the Website only within the limits of available stocks of products. If the product is not available, EMILE ET IDA will inform the user.
3. SHIPPING COSTS AND DELIVERY
Shipping costs are at the user's expense and depend on the country of delivery and/or the weight sent. They will be specified to the customer when the order is confirmed.
The ordered products will be delivered to the address indicated by the user anywhere in the world, except in exceptional cases.
EMILE ET IDA reserves the right to choose the carrier and guarantees the proper delivery of the products. The risks of transport are the responsibility of the customer, as from the exit of the product from the warehouse.
Orders are processed within three working days of receipt. Delivery times start from this date. Except in cases of force majeure, they will be, within the limits of available stocks and as far as possible, 72 hours for France and 4 to 8 working days for foreign countries depending on the destination.
Delivery times may be longer during sales, end of series, sales and/or promotions.
Deliveries are made for France in COLISSIMO & for the international in COLISSIMO followed. EMILE ET IDA does not deliver to post office boxes. The parcel is given against signature to the address.
In case of absence, a notice of pending is left in the mailbox of the recipient. The addressee has 15 days to come and collect it at the post office.
The delivery costs are directly calculated in the shopping cart.
At any time you can track your parcel on the La Poste and TNT websites
Deadlines and prices are currently as follows and are subject to change
Note: For all deliveries outside the European Union, including the United Kingdom, additional customs fees and taxes may be applied and are to be paid by the customer. For click & collect, withdrawals and returns are free of charge in Emile et ida shops, with no minimum purchase.
For orders delivered in Metropolitan France and above 100 € the shipping costs are offered and 250 € for the international.
In case of delay, the responsibility of EMILE ET IDA can not be engaged and this, for any reason whatsoever. Therefore, no claim for compensation, of any kind whatsoever, can be claimed by the user to EMILE ET IDA.
4. TARIFFS, PAYMENT AND INVOICING
The prices are indicated in euros including all taxes. These prices do not include the cost of processing (postage, packaging and preparation of the parcel according to the amounts in force). Any change in the applicable rate may be reflected in the prices of the products. After this date, they may be modified at any time. However, the prices cannot be modified once the customer's order has been placed. Likewise, if one or more taxes or contributions are created or modified, either upwards or downwards, this change may be passed on to the selling price of the items on the EMILE ET IDA website.
The prices indicated on the Site are guaranteed for the duration of the on-line publication and within the limit of available stocks.
The final price charged to the customer is the price indicated on the order confirmation.
Payment is made by PayPal or by credit card bearing the Visa, Eurocard, Mastercard logo. Payments are secured in 3D security and the site does not store bank details. The invoice for the product will be included in the package containing the ordered product.
5. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE
All items can be exchanged or refunded. The user's request for an exchange must be made by email to shop@emile-et-ida.fr within fourteen working days of the date of receipt or collection of the package. Once the return has been accepted, the customer may download the return form, and must then return the products in perfect condition, with their label and in their original packaging, accompanied by the invoice and the return acceptance form to the following address DRNMODE - EMILE ET IDA, 10 rue des Jeuneurs, 75002 Paris. For foreign countries, the customer must specify to the customs services that it is a "return for non-conformity". If however customs charges are applied, they will be removed from the refund.
It is up to the user to keep all proof of this return and its date. The customer is responsible for the return shipping costs.
In the case of an exchange, the customer will not be charged for the new delivery costs.
Please note that returns of purchases made during special operations (e.g.: a product offered) are accepted and reimbursed in the form of a credit note to be used on the website. The financial reimbursement is made only in case of return of the totality of the order including the gifts or with the deduction of the products offered.
6. GUARANTEES
Tous les articles sont soumis à une garantie contractuelle, laquelle ne fait pas obstacle à la garantie légale prévue par les articles 1641 et suivants du Code civil. L'utilisateur bénéficie en outre d'une garantie lui permettant de renvoyer les articles livrés défectueux conformément aux articles L 211-4 et suivants du code de la consommation. L'utilisateur est donc invité à se reporter à ses textes s'il désire avoir plus de précision sur ces garanties légales.
7. SIGNATURE AND PROOF
In all cases, the online provision of the credit card number and the final validation of the order shall constitute proof of the completeness of the said order in accordance with the provisions of the law of 13 March 2000 and shall constitute payment of the sums incurred by the entry of the items appearing on the order form. This validation is worth signature and express acceptance of all the operations carried out on the Site. However, in case of fraudulent use of his credit card, the customer is invited, as soon as this use is noticed, to contact EMILE ET IDA by sending an e-mail to shop@emile-et-ida.fr
EMILE ET IDA has for all the stages of order taking as well as for the stages subsequent to the conclusion of the contract an obligation of result.
Thus, EMILE ET IDA undertakes to describe the products sold on the EMILE ET IDA website with the greatest accuracy. On the other hand, the responsibility of EMILE ET IDA could not be committed in the case where the non-fulfilment of its obligations would be attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of absolute necessity as defined by the French Jurisprudence. Similarly, EMILE ET IDA shall not be held liable for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of a computer virus.
All elements of the EMILE ET IDA Site, whether visual or audio, including the underlying technology, are protected by copyright, trademark or patent.
The user who has a personal website and who wishes to place, for personal use, on his website a simple link directly to the homepage of the EMILE ET IDA website must request authorization from EMILE ET IDA.
In any case, any link, even tacitly authorized, must be removed upon request from EMILE ET IDA.
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this shall in no way affect the validity and compliance with these general conditions of sale.
These conditions apply throughout the duration of the online services offered by EMILE ET IDA.
The filing of the purchase orders and invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with article 1348 of the Civil code.
The present conditions are subject to French law. The competent court in case of dispute will be the court of Versailles.
8. DISPUTES
To settle your disputes, you must first send us a written complaint to shop@emile-et-ida.fr.
One month later, if you are not satisfied, you can contact the CM2C mediation service simply and free of charge by submitting your file electronically at
9. CHARITY SALE
From Thursday November 24th to Monday November 28th 2022 included, for the benefit of the association Cekedubonheur. Payment of a donation in the form of a contribution to Cekedubonheur corresponding to 20% of the sales realized from the solidarity sale on Emile et Ida brand products, during the marketing period from Thursday November 24th to Monday November 28th 2022 included and concerning the stocks of the previous seasons, winter 2021 and summer 2022. Emile et Ida will inform the association Cekedubonheur of the total amount of the operation.
Offer valid while stocks last and exclusively on the website www.emileetida.com
Once the order is placed it cannot be modified or cancelled.
10. CUSTOMIZATION
IMPORTANT:
Returns on embroidered products are not accepted as they are personalized products. Please contact customer service or check the size guide for any questions.