Returns et exchanges

All items of the collection in progress and open items may be subject to exchange or refund. Sale items or end of the series will not be refunded or exchanged.

EMILE ET IDA is selling products on the site www.emile-et-ida.fr they can be returned within 7 working days of receipt provided you follow the following procedure:

Send a return request by email to shop@emile-et-ida.fr stating the desire to return the product with the pattern. 

EMILE ET IDA address you a return mail authorization

Return the item in perfect condition with the label and in its original packaging accompanied by the invoice and return authorization email per package up with a number to give us at the following address: . For abroad, the customer must specify the customs that it is a "return for non-compliance." Sale items or discontinued can not be exchange or refund

It is up to the user to keep any proof of this return and its date. Return shipping charges are the customer's responsibility. If it is an exchange, new shipping will not be charged to the customer.

Upon receipt and verification of compliance of the product we will make an exchange or refund within 10 working days.

Shipping & delivery

The shipping costs are at the expense of the user and depend on the country of delivery and / or sent weight. They will be specified to the customer upon confirmation of the order.

The products ordered will be delivered to the address specified by the user anywhere in the world.

EMILE ET IDA reserves the choice of carrier and guarantees the delivery of products. Transport risks are borne by the customer, from the exit of the warehouse product.

Orders are processed within three business days of receipt. Delivery times run from that date. Except in cases of force majeure, they will, within the limits of available stocks and possible 72 hours for France and 4 to 8 working days to abroad by destination

Delivery times may be longer during clearance sales, discontinued items, sales and / or promotions.

Deliveries are made in France by TNT service. EMILE ET IDA does not ship to PO boxes. The parcel is delivered against signature to the recipient.

If the recipient is absent, a delivery notice is left in the mailbox of the recipient. This one has 15 days to pick it up at his post office.

At any time you can track your package on the website of La Poste.

The periods and rates are currently as follows and are subject to change.



 

Country - zone

 

 

Indicative delivery time

 

Shipping for less than 1 kg

 

France,

Monaco et Andorre

 

4 to 6 days 6 €
Overseas, European Union, Switzerland

 

7 to 9 days 15 €

 

Countries of eastern europe (Non EU), North Africa, Norway

 

5 to 9 days 15 €

 

Africa except Maghreb, Canada, United States, Middle East

 

5 to 9 days

25 €

 

Other destinations

 

8 to 13 days 25 €


For the click & collect, the pick up and returns are free in the Emile et ida's stores, without any minimum purchase

For the orders delivered in metroplitan France and up to 100 €, the shipping costs are offered and up to 200 € for the international

In case of delay, the responsibility EMILE ET IDA could not be committed and for any reason whatsoever. Therefore, no claim of any nature whatsoever, can be claimed by the user EMILE ET IDA.